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I am a customer:
Q1 - If I am an Authorized Representative on a case, should I answer the questions for myself or the person with benefits that I am assisting?
A1 - As an Authorized Representative on a case, you should answer the questions on behalf of the person requesting benefits.
Q2 - I do not remember my Client ID and do not wish to enter my Social Security Number without logging into my secure account first. What should I do?
A2 - This website is designed to keep your information secure and private. Click on "Privacy & Security" at the bottom of this page to view how your information is kept secure.
You can call ~ and select the option #4 for help with COMPASS or Georgia Gateway when prompted. You will need to answer questions to prove your identity. Alternatively, you can go to your local office. You will need to show proof of identity such as a driver???s license or other photo ID.
Q3 - I just moved. I currently live in Douglas County, but I need to transfer my case from Clarke County. Which county should I select?
A3 - You should select the current county where you live. It is important that you enter your current information to these questions so that you are directed to the correct website to report any changes. If your county has moved to the new Georgia Gateway system, your COMPASS account information will be transferred from your COMPASS account to the Georgia Gateway Customer Portal. To access your account in the Georgia Gateway Customer Portal, you will use the same user id and login information as you did for your COMPASS account. As of August 15, 2016, you are required to select and answer three new security questions for future verification.
Q4 - I moved from a county that uses Georgia Gateway to a county that still uses COMPASS. Do I need to reopen my COMPASS account?
A4 - No. Your COMPASS account information has been transferred from your COMPASS account to the Georgia Gateway system. You will no longer use your COMPASS account to manage your benefits.
Q5 - Is there any difference in benefit eligibility determination between the two systems?
A5 - Benefit eligibility will be determined by program rules regardless of which system is being used to process applications, renewals, or changes.
Q6 - Will I need to answer the Splash page questions every time I try to access the COMPASS website?
A6 - Yes, you will need to answer these questions each time you go online to either apply for or manage your benefits. The Georgia Gateway system is being installed across the State over a period of time. These questions are meant to help screen which system is currently managing your benefits. It is important that you enter your correct information to these questions so that you are directed to the correct website.
Q7 - I was directed to Georgia Gateway and have set up my account. Can I bookmark the Georgia Gateway website in my favorites menu? Or, do I need to access Georgia Gateway by answering these questions every time?
A7 - If you bookmark this page, you will need to answer these questions each time you visit Georgia Gateway in order to be directed to the correct website. As we make this transition to this new system across the State, you will continue to see this page until all Georgia customers have changed to Georgia Gateway. Once the Georgia Gateway system is installed across the State, you will no longer be required to answer these questions to access the Georgia Gateway login screen.
Q8 - How long do I have to complete my actions before I am timed out and must login again?
A8 - If you are inactive for 15 minutes, you will be logged out from the system. Your application will be saved up to the last screen you finished. You can come back and finish your application by using your Georgia Gateway account. Unfinished applications will be deleted after 60 days.
If you are reporting a Renewal or a Change to your case and do not click 'Continue', you will be logged out after 15 minutes and you will need to start over. Any information you have entered will not be saved.
Q9 - If I don???t have all the information to complete my application, can I come back and return at a later time?
A9 - You will have the option to save your application but not submit it for processing. You can use your username and password to log back in to finish and submit your application. Your application will be saved for 60 days.
I am a State of Georgia employee:
Q1 - I have not migrated to Georgia Gateway yet. Will I be redirected to the Splash page every time I click on COMPASS on my favorites menu?
A1 - Yes, as we migrate from COMPASS to Georgia Gateway, you will continue to be redirected to this page until all customers have converted to Georgia Gateway.
Q2 - Can I still access COMPASS after I migrate to Georgia Gateway?
A2 - Yes, you can continue to access COMPASS after your office has migrated to Georgia Gateway. COMPASS will continue to be active until all customers across the State have changed to Georgia Gateway.
I am a State of Georgia Registered Community Partner:
Q1 - Can I skip all of the questions and check the "Log on as a Registered Partner" box instead? If so, will I be directed to Georgia Gateway or COMPASS?
A1 - No. Community Partners must answer the required questions on this page and also check the "Log on as a Registered Partner (to access COMPASS)" box to move forward to the COMPASS Provider Portal login page.
Q2 - When and how will registered Community Partners be migrated to Georgia Gateway?
A2 - Active Registered COMPASS Community Partner agencies will be contacted by the Community Partner Project Manager to confirm continued participation under the new system. Registration documents for Georgia Gateway will be emailed for completion and a site visit will be scheduled for Georgia Gateway training.
Q3 - How can we view our reports if we serve some customers on COMPASS and others on Georgia Gateway?
A3 - The Georgia Gateway Transaction Authorization form (replacing the COMPASS Transaction Authorization form) will be completed by the person you are assisting with applying for benefits and emailed to the Community Partner Project Manager only if data is needed. If the data is required for a valid purpose, the Community Partner Project Manager will supply the information needed. If COMPASS reports are needed after converting to Georgia Gateway, contact the Community Partner Project Manager with your request.
Q4 - How can we assist customers who have been migrated to Georgia Gateway if we log into COMPASS?
A4 - Agencies and partner users can only be active with one portal at a time ??? either COMPASS or Georgia Gateway. Community partners will be contacted when the majority of their customers served are converted to Georgia Gateway. If a Registered Community Partner has not been converted to Georgia Gateway but their customer has been converted, the Registered Community Partner will assist the client with their application, renewal, change, or inquiry using the Customer Portal instead of the Provider Portal.
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